Frequently Asked Questions

Is international shipping available?

Yes. Postage is calculated at checkout and is dependant on the weight of the order ande the country it is being send to.

*Please note that all orders are sent with mandatory signature on delivery. Taxes are not pre-handled and orders may incur country specific import taxes. We are not responsible for any stolen or missing packers*

How do you pack your pieces to ensure they arrive safe?

A lot of time and care goes into packing each piece. Every item is protectively wrapped in padded sustainable packaging and packed tightly into a box.

Ceramic Care Instructions

Are pieces dishwasher / micorwave safe?

Yes – every piece is dishwasher and micorwave save. HOWEVER in order to protect and preserve the colours of the glazes it is recommended to limit time in microwave and only hand wash.

Returns

What if my order arrives broken?

Whilst we do all we can ensure your items are packages carefully, we understand that accidents can happen during the shipping process. In the unlikely event that your item arrivess damages or broken, please promplty reach out through the contact page. It is important you include clear pictures showing the breakages as well as the condition of the packaging it was sent in.

How do I return items?

You can return your item within 14 days. Please note that return shipping costs are at your own expense. Personalized items cannot be returned. To arrange a return, please reach out to me for the return address. If you have any questions, feel free to contact me through the contact page.